Last Updated: July 2, 2025

These Terms of Service ("Terms") govern your access to and use of Spectrum, a Software-as-a-Service (SaaS) platform for cold email outreach, provided by Almita Limited, trading as Decisions Lab ("we," "us," or "our") through our website, decisionslab.io (the "Site"), and related services (collectively, the "Services"). By accessing or using the Services, you ("you" or "User") agree to be bound by these Terms. If you do not agree, do not use the Services.

1. Eligibility and Account Creation

The Services are intended for businesses and their authorized representatives. To use Spectrum, you must create an account by providing accurate information, including your name, email address, and company details. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. You must notify us immediately of any unauthorized access or use.

2. License to Use the Services

We grant you a non-exclusive, non-transferable, revocable license to use the Services for your internal business purposes, subject to these Terms. You may not sublicense, resell, or distribute the Services without our prior written consent.

3. User Content

a. Uploaded Content

You may upload outreach materials (e.g., email templates) and lead lists ("User Content") to Spectrum. You retain ownership of your User Content but grant us a worldwide, non-exclusive, royalty-free license to use, store, and process such content solely to provide and improve the Services, including through our AI features powered by Azure OpenAI.

b. Website Crawling

With your permission, we may crawl your website to gather data (e.g., business descriptions, contact details) to enhance your cold email outreach campaigns. You represent that you have the right to authorize such crawling.

c. Responsibility for User Content

You are solely responsible for ensuring that your User Content complies with applicable laws and these Terms. We reserve the right to remove or disable access to any User Content that violates these Terms or applicable laws.

4. Acceptable Use

You agree not to:

• Use the Services for spamming, sending unsolicited emails, or engaging in activities that violate anti-spam laws (e.g., CAN-SPAM Act, GDPR).
• Use the Services for adult content, illegal activities, or any purpose prohibited by applicable law or these Terms.
• Reverse-engineer, decompile, or attempt to access the source code of the Services.
• Overload, disrupt, or interfere with the Services or our infrastructure.
• Use the Services to target industries or businesses we prohibit, including but not limited to adult entertainment, gambling, or other restricted sectors as determined by us.

We reserve the right to suspend or terminate your access to the Services if you violate these restrictions.

5. Subscriptions and Payments

a. Subscription Plans

Spectrum offers subscription-based plans, some of which are paid. Features, usage limits, and pricing vary by plan. Details are available on the Site or upon request.

b. Payment Processing

Payments for paid plans are processed securely through our third-party payment processor, Stripe. By subscribing, you authorize us to charge your payment method for recurring fees and applicable taxes.

c. Refunds

Refunds are granted at our sole discretion. Contact us at [insert contact email] to request a refund, and we will evaluate your request based on our policies.

d. Plan Changes and Cancellations

You may upgrade, downgrade, or cancel your subscription at any time through your account settings. Changes take effect at the start of the next billing cycle. No refunds or credits are provided for partial billing periods.

6. Intellectual Property

All content, features, and functionality of the Services, including our AI tools powered by Azure OpenAI, are owned by Almita Limited or our licensors and are protected by intellectual property laws. You may not copy, modify, or distribute any part of the Services without our prior written consent, except as permitted by these Terms.

7. Data Privacy

Our collection, use, and protection of your personal information and User Content are governed by our Privacy Policy. By using the Services, you consent to our data practices as described therein.

8. Termination

a. By You

You may terminate your account at any time by contacting us or using the account management tools provided in Spectrum. Upon termination, you must cease using the Services, and any unpaid fees remain due.

b. By Us

We may suspend or terminate your access to the Services at our discretion, with or without notice, if you violate these Terms, engage in prohibited activities, or for any other reason we deem necessary.

c. Effect of Termination

Upon termination, your license to use the Services ends, and we may delete your User Content, subject to applicable law. Provisions of these Terms that by their nature should survive termination (e.g., intellectual property, limitation of liability) will remain in effect.

9. Disclaimers and Limitation of Liability

a. Disclaimers

The Services are provided "as is" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee that the Services will be uninterrupted, error-free, or free of harmful components.

b. Limitation of Liability

To the fullest extent permitted by law, Almita Limited, its affiliates, and their respective officers, directors, and employees will not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Services, even if advised of the possibility of such damages. Our total liability to you will not exceed the amount you paid us in the twelve (12) months preceding the claim.

10. Indemnification

You agree to indemnify and hold harmless Almita Limited, its affiliates, and their respective officers, directors, and employees from any claims, damages, or losses arising from your use of the Services, your User Content, or your violation of these Terms or applicable law.

11. Governing Law and Dispute Resolution

These Terms are governed by the laws of [insert jurisdiction, e.g., England and Wales, or as per your company's registration]. Any disputes arising under these Terms will be resolved through binding arbitration in [insert location], conducted in accordance with the rules of [insert arbitration body, e.g., the American Arbitration Association or similar]. You waive any right to participate in a class action lawsuit against us.

12. Changes to These Terms

We may update these Terms to reflect changes in our Services or legal requirements. We will notify you of material changes via email or a notice on the Site. Your continued use of the Services after such changes constitutes acceptance of the updated Terms.

13. Contact Us

For questions or concerns about these Terms, contact us at: hello@decisionslab.io